We can ship your order with Fedex https://www.fedex.com/en-gr/tracking.html or with Hellenic Post https://www.elta.gr/en-us/personal/tracktrace.aspx Orders will be dispatched only after purchase price has been credited to our account. We insure all our shipments against loss and theft.As soon as the shipment has been arrived and signed for by the recipient, the insurance will expire. Estimated time of arrival is 4-6 days for Fedex and 6-8 days for Hellenic Post
2.SHIPPING COSTS AND DELIVERY COUNTRIES
-We offer free shipping on orders over 250 Euro.
-For orders less than 250 euro , customer will have to pay the shipping cost according the carrier of his preference ( Hellenic Post Office or Fedex).
-For all EU countries and UK cost of shipping is 15 euro (Hellenic Post ) or 35euro (Fedex)
-For Norway cost of shipping is 15 euro ( Hellenic Post) or 45euro (Fedex)
-We currently deliver to all European Union countries, to UK and Norway
3.TRACK YOUR STATUS
When your order is shipped you will receive an email with your order’s tracking number.With this number you can follow your shipment any time.
4.DUTIES AND TAXES
NOTE THAT all international orders and orders outside the European Union are subjected to custom duties and taxes . We are not responsible for any taxes or custom fees that may occur during the shipment of our products outside the European Union. Also, in the case one item is returned to us by the buyer, we will only refund the cost of the product excluding any taxes.
Orders will be processed within 48 hours and only after purchase price has been credited to our account.Orders placed between Friday-Sunday will be processed on Monday.
You can return your jewellery within 14 days after receiving the order.Product(s) must be returned in their original condition.Please make sure that product(s) are returned new, unused, with the original tags and inside the original packaging.Returns that do not meet our policy will not be accepted and will not be refunded.
1.HOW YOU RETURN A PRODUCT
1a. Inside your package you will find a return form.Complete this form and put the product into the original packaging.
1b. Go to your closest post office and send it back to us .Note that you should send us an email stating what orderNo you are returning and attaching the proof receipt of post office with tracking number.Package should be registered and insured to the paid value of the returning product.
Refunds will be made within 30 days of the date of returning or cancelling your order.All items must be returned in their original condition, unworn and with tags. Only then the cost of purchase will be returned to you in the same way you paid for the order. NOTE THAT taxes and duties for non European Countries are non-refundable . In the case an item is returned to us by the buyer, we will only refund the cost of the product excluding any taxes.